You'll first want to pull up your order. Then call us, we will handle it from there.

To check tracking for your order login to the email address your order was placed on. Tracking should be provided within 1-2 Business days. 

To find details about your shipments, sign in to your email. Please reach out to us via Email or Phone if you don't see an email confirmation. 

If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.